Package arrived with product all over the place
I wish I could give a good review. I sent a picture to the email I received and then I was told that I had to go to the site to fill out a request for refund or to replace the product. I felt that because I sent a photo on the same day it could start the process. I will just elect to never order abain
Sunna USA
Hi Karyn,
Thank you for letting us know about your order and sorry for the inconvenience we caused by requesting the important details about your order. It is important that you to fill out the form for return to the best of your ability so that we can track essential details about your order and ensure we are able to correct and prevent issues like this from happening again. There are a number of moving parts and parties involved that use this information to resolve your issue. We are happy to replace your leaking product and anything else that may have been damaged as a result but we will need to ensure we have your order number, the lot number on the products that were of concern and details about anything else in the package we might not be able to see in the pictures you provide. It is a top priority for us to provide you with a solution in a timely manner so incase you missed it you can fill out the form here: https://docs.google.com/forms/d/e/1FAIpQLScBdzJ1DjI-MDnFM9txrrcbwh4ufq8q4I8eXRrVparF9fVIEg/viewform
