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Returns/Defectives/Refunds

Retail Returns:

If you are MISSING an item or are trying to LOCATE your package please email order@sunnainc.com

If you are not 100% satisfied with your SunnaTan product, we offer a full product satisfaction guarantee, within 30 DAYS from purchase. PROOF OF PURCHASE is required (online order # or receipt from location of purchase) please email receipt to order@sunnainc.com Pictures may also be requested at our discretion.

Damaged items: Sunna Inc. will not accept returns on damaged items if not notified within 14 days of receiving your items. Take photos of the packaging your product was received in, along with photos of the products before throwing away. Please be sure labels and caps are visible in your photos of the product.

Depending on your unique situation, we will refund your purchase, exchange it for a different product or give you store credit.

Please fill out this form below and we will be in touch with you within 1-3 business days.

Wholesale Returns: 
  • If you are MISSING an item or are trying to LOCATE your package please email order@sunnainc.com within 30 days of purchase.

    Delivery issues: When your order is shipped, you will be emailed a tracking number. You can click on the tracking number to view the status of your shipment and manage delivery options. If your delivery has encountered issues, please contact the courier directly.

    Sunna Inc. is not responsible for replacements or refunds of missing packages 

  • Unopened/unused products can be returned 90 days from purchase with a 25% restocking fee. The exception is SunnaTan Gallons/Litres of solution.

  • Refer below for specific equipment warranty & refund information.

  • We do not accept returns on defective back bar formulations more than 90 days from the order date.

  • Retail & Back Bar products: All retail and back bar products are produced in small batches ensuring product freshness. Most products have a best before date of 12-24 months (check the label). Upon opening, some products (mainly professional SunnaTan solution) may lose their efficacy or strength over time. It is recommended that you use products in a timely fashion once they have been opened.

  • If your client is not 100% satisfied with a SunnaTan product, we offer a full product satisfaction guarantee, within 30 Days from purchase. PROOF OF PURCHASE is required, please email their store receipt to order@sunnainc.com or their order number if you drop shipped. Please set your clients expectations when providing a tan service or selling a retail product, we recommend having a sample/demo bottle of our retail products on hand.

    Should your client be outside of the 30 days it will be up to you to have a return policy in place for your salon. If your client has already submitted a form to us you cannot make a claim.

  • For ANY defective products (eg. Pumps broken, clumpy/lump/not foaming, broken, dented) we will require order number within the past 90 Days, a LOT # is REQUIRED for all products unless otherwise stated. Please note things like skin tone match/ or application process do not qualify as a defect. Damaged items: Sunna Inc. will not accept returns on damaged items if not notified within 14 days of receiving your items. Take photos of the packaging your product was received in, along with photos of the products before throwing away. Please be sure labels and caps are visible in your photos of the product.

  • Depending on the unique situation, we will refund the purchase, exchange it for a different product or give you store credit.

Please fill out this form below and we will be in touch with you within 1-3 business days.

 SunnaTan Wholesale Form

SunnaSmile Wholesale Form 

PURCHASE AGREEMENT – WHEN COMPLETING AN ORDER, YOU AGREE TO THE FOLLOWING TERMS:

  • 1. All product and equipment returns are assessed a 25% restocking fee regardless if unused as we are unable to sell as a new product once it leaves our warehouse, and is forced to be used as a sample or refurbished product for non-profit.

  • 2. When returning products, customers are responsible for all shipping fees. Customers are also at the mercy of the shipping courier. Sunna Inc. is not responsible for items lost or damaged in transit.

  • 3. SunnaTan Gallon & Litre purchases cannot be returned for performance issues. We recommend you sample the product line before ordering larger professional sizes.

  • 4. If you return an item that was discounted or was shipped for free, the original shipping & discount amount will be deducted from the total refund.

  • 5. All opened items void our return policy and cannot be returned. To be eligible for a replacement or refund items must be undamaged and in “new” condition. Upon inspection of returned items, you will be refunded within 7-10 business days.

  • 6. Customer is responsible for maintaining & keeping all purchase records including the invoice, order number, lot numbers & required packaging for warranties.

WARRANTIES POLICY

Sunna Inc. prides itself on providing you & your clients with quality products, please see the below warranties policy.

Fuji Airbrush Guns sold by SunnaTan follow the Fuji Spray warranty policy. Please contact Fuji directly at 1-800-650-0930.

Pop up tanning tents - have a 90 day warranty from the time of purchase.

SunnaSmile Professional Lights: All lights must be kept in original packaging (including both the box and the foam for safe shipping and handling) in order to receive a full warranty. It is up to the client to ship the light back in safe condition. In-Studio light warranty: 2 years. Mobile light warranty: 1 year. You are responsible for the shipping cost on warranties.

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